Frequently Asked Questions

What forms of payment do you accept? We accept major credit cards, (Visa, MasterCard & Discover) PayPal, Personal checks or Money orders. When will my order ship and where does it ship from? Normally your order will be shipped within 24-48 hours. Most orders are shipped directly to you from our manufacturers or distributors in the U.S. They are shipped UPS or USPS. For more shipping information click here. What if something I order is out of stock? We will notify you of any items that are on back order, along with an estimated ship date. What if I am dissatisfied with my order? For questions about returns or exchanges click here. Do you charge sales tax? Only if you are ordering from the state of Florida, where we must charge 6% sales tax Are your products 100% organic bamboo? Most of our products are 100% bamboo, though some are a Bamboo/cotton blend. Please see individual product descriptions for fiber content. Though bamboo is not certified organic, pesticides & fertilizers are not used in growing bamboo. This proves beneficial for people with allergies or chemical sensitivities. How do I care for bamboo sheets and towels? Bamboo is a very strong fiber, but high heat diminishes the strength of natural fibers. We recommend using a moderate water temperature and a low heat setting on the dryer. No bleach or fabric softener please! Remove sheets from dryer immediately when dry for a smooth, wrinkle-free sheet.